Fair Usage Policy

VoIP Much Canada has implemented a Fair Usage Policy to ensure the continued low rates for all customers. We reserve the right to offer you an alternate service plan, suspend or terminate services, if at any time we deem your usage to exceed normal residential use or fair usage limits. In addition, you may be required to pay business service plan rates, if your usage to exceed normal residential use or fair usage allowance.

Residential Fair Usage Allowance
All outbound calls except those to other VoIP Much customers and locations defined within the VoIP Much Local Free Zone (True Unlimited Local City Calling Area) are subject to a limit of 2500 minutes each month (per line). As a fraud and security measure, calls exceeding 4 hours in length may be subject to disconnection.

The use of predictive or auto dialers, or Call Center traffic on VoIp Much residential lines is strictly prohibited.


Business Fair Usage Allowance
All outbound calls except those to other VoIP Much customers and locations defined within the VoIP Much Local Free Zone (True Unlimited Local City Calling Area) are subject to a limit of 2500 minutes withing Canada and 1000 minutes withn the United States each month (per line). As a fraud and security measure, calls exceeding 5 hours in length may be subject to disconnection.

The use of predictive or auto dialers, or Call Center traffic on VoIP Much business phone lines is strictly prohibited. Business customers are welcome to purchase SIP Trunks, designed specifically for this type of high-volume traffic. Contact us for more details.


SIP Trunk Fair Usage Allowance
All outbound calls except those to other VoIP Much customers and locations defined within the VoIP Much Local Free Zone (True Unlimited Local City Calling Area) are subject to a limit of 2500 minutes withing Canada and 1000 minutes withn the United States each month (per channel). As a fraud and security measure, calls exceeding 5 hours in length may be subject to disconnection.

The use of predictive or auto dialers, or Call Center traffic on VoIP Much SIP trunks is strictly prohibited.