Fair Usage Policy

VoIP Much Canada has implemented a Fair Usage Policy to ensure the continued low rates for all customers. We reserve the right to offer you an alternate service plan, suspend or terminate services, if at any time we deem your usage to exceed normal residential use or fair usage limits. In addition, you may be required to pay business service rates, if your usage exceeds normal residential use or our fair usage allowance limits.

Home / SOHO (residential) Fair Usage Allowance
All outbound calls except those to other VoIP Much customers and locations defined within the VoIP Much Local Free Zone (True Unlimited Calling Area) are subject to a limit of 2500 minutes within Canada and the United States, each month (per line). Excess minutes cannot be carried over. As a fraud and security measure, calls exceeding 5 hours in length may be subject to disconnection.

The use of predictive or auto dialers, or Call Center traffic on VoIp Much residential lines is strictly prohibited (inbound or outbound).


Business Fair Usage Allowance
All outbound calls except those to other VoIP Much customers and locations defined within the VoIP Much Local Free Zone (True Unlimited Calling Area) are subject to a limit of 2500 minutes within Canada and 1000 minutes within the United States, each month (per line). Excess minutes cannot be carried over. As a fraud and security measure, calls exceeding 8 hours in length may be subject to disconnection.

The use of predictive or auto dialers, or Call Center traffic on VoIP Much business phone lines is strictly prohibited (inbound or outbound).


SIP Trunk Fair Usage Allowance
All outbound calls except those to other VoIP Much customers and locations defined within the VoIP Much Local Free Zone (True Unlimited Calling Area) are subject to a limit of 3500 minutes within Canada and 1500 minutes within the United States, each month (per channel). Excess minutes cannot be carried over. As a fraud and security measure, calls exceeding 8 hours in length may be subject to disconnection.

The use of predictive or auto dialers, or Call Center traffic on VoIP Much SIP trunks is strictly prohibited (inbound or outbound).



• Inbound calls are not subject to the Fair Usage Policy.