What type of information do we gather?
We gather two types of information about the users and members of our site:
1. Personal identifying information
2. Non-personal identifying information
Personal Identifying Information
Any personal identifying information required is collected only when you knowingly and willingly provide it. We will explicitly ask for information that personally identifies you. Specifically, this personal identifying information is requested when you are registering for a service or logging into a personal account. Required information will range from basic contact information, to payment information.
Non-personal Identifying Information
Non-personal identifying information is collected with each visit to the web site and may provide us with the following information; which pages were visited, which hyperlinks were clicked, which operating system and browser software was used. This non-personal identifying information allows us, to among other things; monitor site traffic, internal operations, identify areas and services of our site that are most popular, and determine the effectiveness of our services and promotions. This information also provides a means by which we can compile and perform statistical analyses of the overall characteristics and general behaviour of the users of our site. We may on occasion use this non-personal identifying information to provide statistical information to advertisers, affiliates, and other current and potential promotional partners.
When will we share and disclose personal identifying information?
VoIP Much reserves the right to disclose personal identifying information when a user or member is in violation of our Terms and Conditions, or other published guidelines. We may also disclose such information in response to court orders, governmental orders, civil subpoenas, discovery requests, and any other requests required by law as they relate to hosting, e-commerce, or any other services we provide. We also reserve the right to report any suspected illegal activity to law enforcement for investigation or prosecution, or to suspend or terminate your membership in connection with any suspected illegal activity.
Links to third party sites
This web site may contain links to third party web sites. VoIP Much is not responsible for the Privacy Policies and how such third parties collect, use or disclose your personal information, so you should review such third parties Privacy Policies before providing them with your personal information.
CRTC Applications and Notices
Commissioner for Complaints for Telecommunications Services (CCTS)
CCTS is an agency independent of the telecommunications industry, whose mandate is to resolve complaints of individual and small business retail customers about their telecommunications services. If you have a complaint about your services, including local or long distance telephone service, wireless telephone service, or Internet service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you, free of charge.
To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.